Privacy Policy

1. Overview

This Privacy Policy explains how Infinity Match (“Infinity Match,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use:

• our marketing website at infinitymatch.ai (the “Website”); and
• our mobile application and related services (the “App” and collectively with the Website, the “Services”).

This policy is intended to be globally applicable and written to support compliance with privacy laws including the GDPR (EEA/UK), CCPA/CPRA (California), LGPD (Brazil), PIPEDA (Canada), and PDPA-style laws in applicable jurisdictions (e.g., Singapore, Thailand, and similar frameworks), where and as applicable to our processing activities.

Important: This Privacy Policy does not replace professional legal advice. You should have counsel review it before launch.

2. Who We Are (Controller / Business)

• Controller / Business name: [PLACEHOLDER: Infinity Match legal entity name]
• Registered address: [PLACEHOLDER: Full postal address]
• Contact email: privacy@infinitymatch.ai
• Support email: support@infinitymatch.ai
• Data Protection Officer (if appointed): [PLACEHOLDER: DPO name/email]

When we determine the purposes and means of processing personal information, we act as a data controller (GDPR/UK GDPR) and/or a business (CCPA/CPRA).

3. Information We Collect

We collect information in the following categories:

3.1 Information you provide directly

• Account & profile details: name, display name, age/date of birth, gender identity, preferences, relationship intent, bio, interests, photos, and other content you choose to provide.
• Communications: messages you send through the Services; communications with support; feedback and survey responses.
• Verification and safety information: information you submit to verify your profile (e.g., selfie verification) and reports/blocks you create (including related evidence you provide).
• Payments (if applicable): subscription tier selection and purchase metadata. (Payment card numbers are typically processed by our payment providers, not stored directly by us.)

3.2 Information we collect automatically

• Device and usage data: IP address, device identifiers, browser type, app version, referral pages, interaction events (e.g., clicks, page views, feature usage).
• Log data: timestamps, pages visited, error logs, performance metrics.
• Cookies and similar technologies: see our Cookie Policy for details.

3.3 Location information

• Approximate location may be derived from IP address on the Website.
• Precise location may be collected in the App if you enable location permissions (used for distance-based matching and safety features). You can control this through device settings.

3.4 Information from third parties

• Service providers: analytics, infrastructure, fraud prevention, and communication tools.
• Social login (if offered): basic profile info from social login providers, subject to your settings and the provider’s policies.

4. Special Category / Sensitive Information

Dating and matchmaking can involve sensitive information depending on what you share (e.g., religious beliefs, sexual orientation, health information). We do not require you to share sensitive data to use the Services. If you choose to provide sensitive information, we will process it only as necessary to provide the Services and consistent with applicable law, including obtaining consent where required.

5. How We Use Information

We use personal information to:

1. Provide and operate the Services (create accounts, display profiles, enable matching, messaging, and settings).
2. Improve matching and recommendations (e.g., generating compatibility insights, reducing low-quality recommendations).
3. Safety and integrity (moderation, verification, scam/fraud prevention, abuse prevention, responding to reports and enforcement requests).
4. Customer support (responding to requests, troubleshooting).
5. Analytics and performance (site and app performance measurement, feature improvement).
6. Marketing and communications (only where permitted: product updates, offers; you can opt out).
7. Legal and compliance (enforcing terms, maintaining records, complying with legal obligations).

6. Legal Bases (GDPR / UK GDPR)

Where GDPR/UK GDPR applies, we rely on one or more legal bases:

• Contract: to provide the Services you request (account, matching, messaging).
• Consent: for optional processing such as marketing cookies, and certain sensitive data processing where required.
• Legitimate interests: to improve services, prevent fraud, protect users, and maintain platform integrity (balanced against your rights).
• Legal obligation: to comply with applicable laws and lawful requests.
• Vital interests: in rare cases, to protect someone’s life or physical safety.

7. How We Share Information

We may share information:

• With service providers who process data on our behalf (hosting, analytics if consented, customer support tools, email delivery, fraud prevention).
• With other users as part of the Services (e.g., profile information you choose to make visible; messages you send).
• For safety and legal reasons (to prevent harm, investigate abuse, comply with lawful requests, enforce our terms).
• In a business transaction (merger, acquisition, financing, or sale of assets), subject to appropriate protections.

We do not sell your personal information for money. However, under some laws (e.g., CPRA), certain advertising technologies may be considered “sharing” for cross-context behavioral advertising. You can opt out via cookie settings.

8. International Transfers

If you access the Services from outside the country where our servers are located, your information may be transferred internationally. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or UK equivalents, adequacy decisions where applicable, and additional technical and organizational measures.

9. Data Retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect users and the platform.

Retention examples:

• Account/profile data: retained while your account is active, then deleted or anonymized within a reasonable period after deletion requests, subject to legal holds.
• Safety reports and enforcement logs: may be retained longer to prevent repeat abuse and comply with legal obligations.
• Analytics cookies: retained based on cookie lifetimes and your consent choices.

10. Your Rights and Choices

10.1 GDPR / UK GDPR rights (EEA/UK)

You may have the right to access your data, correct inaccuracies, delete data, restrict processing, object to processing (including legitimate interests), data portability, withdraw consent at any time (where processing is based on consent), and lodge a complaint with a supervisory authority.

10.2 CCPA/CPRA rights (California)

California residents may have rights to know what personal information we collect, use, disclose, and share; delete personal information (subject to exceptions); correct inaccurate personal information; opt out of “sale” or “sharing” (as defined by law); limit use/disclosure of sensitive personal information (where applicable); and not be discriminated against for exercising rights.

10.3 LGPD rights (Brazil)

You may have rights to confirm processing, access, correct, and delete data, anonymization or blocking, portability, information about sharing, and revoke consent.

10.4 PIPEDA (Canada) and similar PDPA-style laws

You may have rights to access and correct your information and to withdraw consent, subject to legal and contractual restrictions.

How to exercise rights: Email privacy@infinitymatch.ai with the subject “Privacy Request”. We may ask you to verify your identity before fulfilling requests.

11. Security

We use administrative, technical, and physical safeguards designed to protect personal information. No system is perfectly secure; you are responsible for keeping your account credentials secure and using caution in communications.

12. Children

Infinity Match is intended for adults 18+. We do not knowingly collect information from anyone under 18. If you believe a minor has provided data, contact us at privacy@infinitymatch.ai.

13. Cookies and Tracking

We use cookies and similar technologies. You can manage your preferences via the Cookie Banner and our Cookie Policy.

14. Changes to This Policy

We may update this policy. If we make material changes, we will post an updated policy and update the “Last Updated” date.

15. Contact

For privacy questions or requests: privacy@infinitymatch.ai

[PLACEHOLDER: postal address]